Products and Box subscriptions may be ordered by clicking on the box or item you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us on the checkout page.
Your order constitutes an offer to Milo’s Mail to buy a box subscription or product. All orders are subject to acceptance by Milo’s Mail. Milo’s Mail is not obliged to accept your order and may in its discretion, decline to accept any order. Where Milo’s Mail accepts your order, it will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched.
By purchasing a month to month subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate. Following the purchase of your first box, where payment will be taken straight away, your credit/debit card will be charged at the start of every calendar. Any cancellations need to be done before the end of each month.
Prices include VAT and delivery costs (where applicable), which will be added when you view the items in your shopping basket. Your order will be fulfilled and shipped around the 22nd of each calendar month.
Please be aware that we accept no liability for boxes that have been sent as a goodwill gesture – there will be no compensation in the circumstance where a free box encounters difficulties.
The Customer has a period of 14 days from receipt of the box to exercise its right of retraction for which Milo’s Mail will reimburse the Customer the full amount paid, including postage. The Customer must return the box with all products inside in perfect condition and in their protective packaging because of the food and hygiene products in the box. The costs of return are the responsibility of the Customer. Please contact firstname.lastname@example.org
for returns address. The box must be returned with 14 days of arrival – we recommend using a tracked delivery method.
All items displayed on milosmail.co.uk including but not exclusively the texts, comments, works, illustrations, photographs and trademarks are protected as intellectual property. Total or partial reproduction of material available on the site milosmail.co.uk is strictly prohibited without proper credit.
Registration & Passwords
Failure by the customer to comply with these terms & conditions stated below, acts contrary to the interests of Milo’s Mail, issuing false information when creating the account may result in the suspension of access to Milo’s Mail’s services or even cancellation of their account and subscription based on the severity of the conduct in question, but the customer may not claim for damages or compensation of any kind to the company. We reserve the right to refuse any order from a customer with whom there is such dispute, even if they use a new/another account.
Limitation of Liability
Milo’s Mail excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and Milo’s Mail at the start of your membership.
Milo’s Mail will not be liable to you over the entire period of your use of the Site for any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site from time to time and (b) £250, whichever is the higher.
Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.
User Generated Content
By submitting your content to Milo’s Mail, whether by email, usage of #MilosMail on Instagram or via other social media channels, you grant your permission for Milo’s Mail to reuse this content. Content reuse could be via and not limited to: newsletters, advertising, website imagery or social media. If you do not wish for your content to be used, then please inform us via email email@example.com
Data Protection Act
The information and data collected by Milo’s Mail regarding customer orders are necessary for the management of the orders and trade relations. This information and collected data is also stored for security purposes in order to meet legal and regulatory obligations and also to allow Milo’s Mail to improve and customise the services offered and address information. In accordance with the Data Protection Act, the customer has a right to access and correct personal data concerning themselves. If you require any updates, please email us on firstname.lastname@example.org
Depending on the choices made when creating their account, the Customer may receive offers from Milo’s Mail via the Milo’s Mail newsletter. This may contain offers and information about/from corporate sponsors; however your data will never be shared with them.
At any time, Milo’s Mail may choose to allow advertising on the site – any advertisements will be labelled clearly and easily identifiable.