Privacy Policy

We respect the privacy of our users. This Privacy Policy (“Policy”) describes our privacy practices concerning information collected on

This Policy is intended to explain the conditions under which Milo’s Mail collects, uses, and discloses personal and other information and your rights in relation to that information. By visiting our site you are agreeing to the terms of this Policy.

What information is collected and how is it used?

Milo’s Mail collects required information upon subscribing to our boxes including postal address, email address, billing address, name and contact details.  These details are securely stored and destroyed should your subscription be cancelled.

We may also collect non-personal data including dog name, gender, age, size and breed.  This information may be used for marketing purposes  (ie most Milo’s Mail subscribers have a Labrador), but will never be explicitly shared with individuals or organisations (ie Jane from Yorkshire has a 4 year of Bassett Hound).

Your payment details will be submitted via a secure payment gateway and are therefore not shared with Milo’s Mail.

Other Information Collected

Contact Forms – Should you contact us via the contact form on the website, your name, email address and message will be stored.  If you would like this removed once the matter has been resolved, then please let us know.

Job Applications – Your job application will be stored during the recruitment process, and removed from our systems following this period (usually lasting no longer than six weeks).

Surveys & Competitions – You may partake in a survey or competition hosted on Milo’s Mail.  Participation is voluntary.  All personal information will be removed following the time period of the event, however messages will be retained.  Your personal information (name & email) will be kept if you opt in to receive newsletter/email communications from Milo’s Mail.

Cookies – We used cookies to help give you a better experience. A cookie is a small file stored on your computer or device by your web browser.  It allows us to recognise whether you’ve visited the website previously and may store your preferences.  Cookies can also record your IP address, location, pages visited and general usability information.  To prevent this, you can block or delete cookies via your browser settings.

Third-Party Tools & Advertising – Milo’s Mail may use third party tools including and not limited to Google Analytics, Google Adwords, Facebook Advertising and Hotjar in order to track user behaviour on the website and enable us to advertise based on these behavioural traits.  Information recorded can include pages visited, time on site, location, channel used to visit the website, search queries and conversions.


What information is shared with third-parties?

We endeavour to keep your information secure, however there are times third-parties will have access to certain information, including:

Analytics and online behavioural advertising –  We partner with certain third parties to collect the non-personal information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, as of the effective date of this Policy, certain of the Sites and Apps use such third party services as Google Analytics, Hotjar, Google Adwords and Facebook retargeting to help collect and analyse certain information for the purposes discussed above.

Third-party plugins – Milo’s Mail integrates certain third-party plug-ins (such as a Facebook “like” button and Instagram streams). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.

Legal purposes. Milo’s Mail may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:

  • to comply with applicable law or a court order, subpoena, or other legal process;
  • to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
  • to establish, protect, or exercise our legal rights or defend against legal claims; or
  • to facilitate the actual or proposed financing, securitisation, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.

Aggregated information. From time to time, Milo’s Mail may also share de-identified and aggregated information about subscribers, such as by publishing a report on trends (ie most Milo’s Mail subscribers own Labradors).



Milo’s Mail uses commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorised access, use, modification, or deletion. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information.


Reviewing and updating your information

If you want to learn more about the personal information that Milo’s Mail has about you, or you would like to update or change that information, or deactivate your account, please contact us by email at


Policy Changes

Milo’s Mail reserves the right to amend this policy at any time. We will post all changes to this policy on this website, so you should review the policy periodically. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.


Questions or clarity

Should you have any questions regarding our privacy policy, please contact us


Last updated: November 15, 2018.